How to recover files from WD My Passport Ultra hard drive ?
1. Select the "Recover Partition " or "Unformat" or "Full scan" button and select the hard drive, then click the "NEXT" button.

2. find the lost partitions:After you select the "Recover partition" Mode

3. Select the partitions of the hard drive, then click the "NEXT" button.

4. scan the partitions.

5. Search file.

6. Select want recover files.

7. click the file to preview.

8. select save recovery file disk

9. recover successful

WD My Passport not recognized by Windows 10 New laptop with Windows 10 on it. I plugged in my WD My Passport External drive; Windows makes it's expected "chiming" noise,My passport Ultra not recognized in Windows 10 When I plug in my passport ultra it does not show in the available drives. It shows under connected devices but I can not access the content Go to Western Digital and download the update file. Unplug all USB devices except mouse, keyboard and My Passport drive. Ensure the WD Passport drive is connected to the back of your computer, not a USB 3.0 port, but a backward compatible USB port with the same cable that came with the drive.I am having WD My passport Ultra (1tb) and its not recognized in any USB 3.0 ports, after initial one time! If I try my HDD in any USB 2.0 ports